Effective date: September 6, 2026
Last updated: September 6, 2026

This Privacy Policy explains how Jivalabs d.o.o. processes personal data when you visit the Jivalabs website, contact us or request a meeting.

1. Data controller

Jivalabs d.o.o.
Šmarska cesta 7c
6000 Koper, Slovenia
Registration number: 8974632000
VAT number: SI73478776
Email: info@jivalabs.com
Phone: +386 70 179 333

2. Information we may process

Depending on how you use the website, we may process:

  • Contact data: name, email address, phone number, company and other details you choose to provide.

  • Meeting and enquiry data: requested date or time, subject of the enquiry and information entered when arranging a conversation with us.

  • Communications: emails, messages and related correspondence.

  • Technical data: IP address, browser or device information, request metadata, security events and server logs.

  • Analytics data: with the appropriate consent where required, pseudonymous information about visits and use of the public website.

3. Why we process personal data

We use personal data to respond to enquiries, arrange meetings, assess potential projects, provide requested information, operate and secure the website, maintain business records, and understand how our public website is used.

4. Legal bases

Where the GDPR applies, processing may rely on:

  • Steps before a contract or performance of a contract when you ask us to discuss or provide services.

  • Legitimate interests in responding to business enquiries, securing the website, maintaining business communications and improving our public information.

  • Consent for optional analytics or other processing where consent is required.

  • Legal obligations for records and compliance duties.

5. Contact and meeting requests

If you contact Jivalabs or use an embedded booking calendar to request a meeting, the information you submit is used to arrange and respond to that request. A meeting request may be stored in our business systems and calendars as necessary to manage the conversation.

6. Website analytics

We may use a self-hosted Matomo installation for privacy-conscious website analytics. Where consent is required, optional analytics should only operate after you allow them. We use analytics to understand website usage and improve content, not to build advertising profiles or track you across unrelated websites.

You can change your choice on the Cookie Settings page.

7. Service providers

We may use hosting, infrastructure, email, analytics and other technical providers where necessary to operate the website and communicate with you. Providers receive only the information reasonably needed for their role and are subject to applicable contractual and legal safeguards.

8. Sharing and sale of data

We may disclose information where required by law or where reasonably necessary to protect Jivalabs, our systems or other people from fraud, abuse or security threats.

We do not sell personal data for advertising purposes.

9. International transfers

Where a service provider processes personal data outside the European Economic Area, we use or rely on a legally recognized transfer mechanism where required, such as an adequacy decision or standard contractual clauses.

10. Retention

We retain personal data only for as long as reasonably necessary for the relevant purpose. Enquiries that do not result in a project are not kept indefinitely; active client and contractual records may be retained for longer where needed for service delivery, accounting, legal obligations or dispute handling.

Technical and analytics data may have different, generally shorter, retention periods depending on its purpose.

11. Security

We use technical and organizational measures designed to protect personal data against unauthorized access, loss, alteration and disclosure. No internet service can guarantee absolute security.

12. Your rights

Depending on applicable law, you may have rights to access, correct, delete or restrict your personal data, object to certain processing, receive certain data in portable form, and withdraw consent where processing relies on consent.

Requests can be sent to info@jivalabs.com. In Slovenia, the supervisory authority is the Information Commissioner of the Republic of Slovenia.

13. Third-party websites

Links to third-party websites are governed by the privacy practices of those third parties. This Privacy Policy applies to processing performed by Jivalabs through this website and related business communications.

14. Changes to this policy

We may update this Privacy Policy when the website, our providers or applicable law changes. The current version and update date will be published here.

15. Contact

Privacy questions and requests can be sent to info@jivalabs.com.